Refund & Return Policy

Last Updated: October 12, 2026

At Nirrushop, customer satisfaction is important to us. This Refund & Return Policy explains how to request a return, replacement, or refund for purchases made through https://nirrushop.com/.

Please read this policy before placing an order.

1. Return Eligibility

You may request a return if your product:

Arrives damaged or defective.
Is incorrect or different from the product you ordered.
Has a significant issue that was not disclosed in the product description.
Qualifies for a return under applicable consumer protection laws.

To help us review your request, please contact us promptly after receiving your order.

Products must meet the applicable return conditions. Some products may be non-returnable for hygiene, safety, digital-delivery, or other legitimate reasons, subject to applicable law.

2. How to Request a Return

To request a return, follow these steps:

Step 1: Contact us at support@nirrushop.com or call +8801992827369.

Step 2: Provide your order number, product name, and reason for the return.

Step 3: Include clear photographs or other relevant evidence if the product arrived damaged, defective, or incorrect.

Step 4: Wait for our support team to review your request and provide return instructions.

Please do not send products back before receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate resolution.

Please retain the product, packaging, and relevant order information until your request has been reviewed.

4. Refund Eligibility

A refund may be considered when:

A return has been approved under this policy.
An order cannot be fulfilled or delivered and a refund is appropriate.
A product is confirmed to be damaged, defective, or incorrect and a refund is the appropriate resolution.
A refund is otherwise required by applicable law.

Refund approval depends on the circumstances of the order, the applicable policy, and any legal requirements.

5. Refund Processing

Once a refund is approved, we will notify you of the decision.

Approved refunds will generally be issued through the original payment method where possible. Processing times may vary depending on the payment provider, bank, or financial institution.

If you do not receive an approved refund within a reasonable period, please contact us with your order details.

6. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, you may contact us to request an exchange or replacement.

Replacement availability depends on stock and the circumstances of the request. If a replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

7. Non-Returnable Products

Subject to applicable law, certain products may not be eligible for return, including:

Digital products and eBooks after delivery or access has been provided, except where a refund is required by law or the digital product is defective.
Personal care or hygiene products that have been opened or used, where a return restriction is lawful.
Products clearly identified as non-returnable before purchase, where legally permitted.

These exclusions do not remove any rights you may have under applicable consumer protection laws.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be possible before an order has been processed or shipped. Once an order has been dispatched or digital access has been provided, cancellation may be subject to the applicable return policy and law.

If an order is cancelled and a refund is due, we will explain the refund process.

9. Return Shipping Costs

Return shipping costs depend on the reason for the return and applicable law.

Where a return is necessary because we sent an incorrect product or the product arrived damaged or defective, we will explain the appropriate return arrangements.

For other approved returns, the customer may be responsible for return shipping costs where legally permitted and communicated in advance.

10. Digital Products and eBooks

For digital products purchased from Nirrushop, please check the product description before ordering.

If you cannot access a purchased digital product or receive a file that is damaged or materially different from its description, contact us for assistance.

We may troubleshoot the issue, provide a replacement file, or offer another appropriate resolution, including a refund where applicable.

Nothing in this section limits rights that cannot legally be excluded.

11. Policy Changes

Nirrushop may update this policy from time to time. The revised version will be published on this page with an updated date.

Any changes will be subject to applicable law and will not remove rights that customers already have under applicable legal requirements.

12. Contact Us

If you have questions about a return, replacement, cancellation, or refund, please contact our support team.

Nirrushop Customer Support

Email: support@nirrushop.com
Phone: +8801992827369
Website: https://nirrushop.com/
Address: House 34/A, Road No. 1, Dhaka 1207, Bangladesh

Please include your order number when contacting us about an existing purchase.

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